Frequently Asked Questions
Everything you need to know about our smart security solutions.
How long does shipping take for Lockly products?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy for smart locks?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Do Lockly smart locks come with a warranty?
Yes, all our electronic locks include a 1-year limited electronics warranty and a lifetime finish warranty to ensure your home remains secure and stylish.
Are Lockly devices compatible with smart home systems?
Most Lockly models are compatible with Amazon Alexa and Google Assistant via the Lockly Secure Link Wi-Fi Hub, allowing for voice control and remote monitoring.
What happens if the smart lock battery dies?
Our locks feature a low-battery alert. In the event of a total power failure, you can use a physical backup key or a 9V battery to provide emergency power to the external contact points.
Is professional installation required?
While our locks are designed for easy DIY installation with a standard screwdriver, we recommend professional locksmith services if you are uncomfortable modifying your door hardware.